Terms of Service

In these Terms the following words have the meanings given below.

“SomenTm”, “we”, “us”: SomenTm Private Limited, a company incorporated in India, which operates the Platform.

“Platform”: the SomenTm mobile application for car owners, the SomenTm Driver application, the Fleet Shield web console, the SomenTm website and any related APIs, notifications and communications.

“Services”: emergency roadside assistance (SOS), doorstep mechanic bookings, towing and recovery, live tracking, SumaTraa vehicle-health monitoring, subscription plans and the Fleet Shield fleet-management tools, in each case as made available through the Platform.

“Control Room”: SomenTm's operations desk, staffed by people who verify requests, contact you and coordinate dispatch.

“Partner”: an independent mechanic, recovery operator, garage or other service provider who has been verified by SomenTm and who performs work on your vehicle.

“Plan”: a paid subscription (for example Emergency Pulse, Response Pro or Fleet Shield) that gives you access to particular Services on the terms published at the time of purchase.

“Fleet”, “Fleet Manager”, “Driver”: a business that subscribes to Fleet Shield, the people it authorises to administer its console, and the drivers it links to its account through the SomenTm Driver app.

“You”, “User”: any person who creates an account on, or otherwise uses, the Platform, including car owners, Fleet Managers and Drivers.

These Terms form a binding agreement between you and SomenTm and apply to every use of the Platform and the Services. They incorporate our Privacy Policy, Cookie Policy, the terms of any Plan you purchase and any service-specific rules we publish on the Platform (together, the “Platform Rules”). If a Platform Rule conflicts with these Terms, the Platform Rule applies to that specific Service.

If you use the Platform on behalf of a business — for example as a Fleet Manager — you confirm that you are authorised to bind that business, and “you” includes the business.

The Services are currently available only in the cities listed on the Platform. Outside those areas we may be unable to dispatch help even if the app allows you to submit a request.

• You must be at least 18 years old and capable of entering into a binding contract under Indian law. Drivers must hold a valid driving licence for the class of vehicle they operate.
• You must give accurate, current and complete information when you register and keep it up to date, including your phone number, vehicle registration and, for Fleets, the details of every Driver you link.
• You are responsible for everything that happens under your account. Keep your credentials and one-time passcodes private and tell us immediately at support@somentm.com if you suspect unauthorised use.
• One person may hold only one car-owner account. A Fleet may link a Driver to only one Fleet at a time.
• We may refuse, suspend or close an account that is used in breach of these Terms, that we reasonably believe is fraudulent, or that is inactive for more than 24 months.

SomenTm is a coordination platform. We verify your request, dispatch a Partner and keep you informed. Repairs, recovery and other physical work are performed by Partners, who are independent businesses and not our employees or agents. Where SomenTm's own staff perform work, these Terms say so expressly.

SOS is not a substitute for emergency services. If anyone is injured, in danger or a crime is in progress, call 112 (or your local emergency number) first. SomenTm coordinates vehicle assistance; it does not provide medical, fire or police response.

Response times are estimates. Any time shown in the app is an estimate based on traffic, Partner availability and your location and is not a guarantee.

Doorstep bookings and towing. You must give a safe, lawful and accessible location for the work. Where a repair cannot be completed roadside, the Control Room will propose recovery to a Partner garage; no vehicle will be moved without your approval, except where the vehicle is causing an obstruction and a public authority requires it.

Live tracking. During an active request we share the Partner's approximate location with you, and your vehicle's location with the Partner and the Control Room, for the duration of the request.

SumaTraa. Where you install a SumaTraa device, it transmits vehicle-health data to the Platform. Alerts are informational and do not replace scheduled maintenance or the manufacturer's guidance.

Availability. We aim to keep the Platform available 24 hours a day but do not guarantee uninterrupted operation. Planned maintenance will be notified in the app where practicable.

You agree to use the Platform lawfully and in good faith. In particular you must not:

• raise an SOS or booking that is false, exaggerated, or made on behalf of a vehicle you are not entitled to use;
• abuse, threaten or harass Control Room staff or Partners, or attempt to contact a Partner outside the Platform to avoid our fees;
• supply false location, vehicle or identity information, or use the Platform for a vehicle that is stolen, uninsured or unroadworthy;
• interfere with the Platform's operation — including scraping, reverse engineering, probing security, automated access, or circumventing usage limits;
• upload content that is unlawful, infringing, defamatory or malicious, including in damage-report photos and descriptions;
• use location or personal data received through the Platform (for example a Partner's or Driver's position) for any purpose other than the request it relates to;
• resell, sub-license or share your Plan, seats or credentials with people outside your account or Fleet.

You are responsible for the condition of your vehicle and for removing valuables before it is worked on or towed.

• We will operate the Control Room, verify Partners (identity, trade credentials and background checks proportionate to the work they perform) and remove Partners who fall below our standards.
• We may add, change, suspend or withdraw features of the Platform. Where a change materially reduces a Plan you have paid for, we will tell you in advance and you may cancel for a pro-rated refund of any unused period.
• We may decline, cancel or reassign a request where it is unsafe, outside our service area, in breach of these Terms, or where no Partner is available.
• We may record calls and chats with the Control Room for verification, training and dispute resolution, as described in the Privacy Policy.
• We may suspend accounts while we investigate suspected fraud, abuse or safety concerns.

Prices. Plan prices are shown on the Platform and include GST unless stated otherwise. Charges for work outside your Plan — parts, labour beyond the included cover, additional towing distance — are quoted before you approve them.

Billing. Plans renew automatically at the end of each billing period until cancelled. Payments are processed by Razorpay; SomenTm does not store your full card details. Failed payments may result in suspension of Plan benefits until payment succeeds.

Price changes. We will give you at least 30 days' notice of any price increase by email or in the app. The new price applies from your next renewal after the notice period.

Cancellation. You may cancel a Plan at any time from the app or by writing to support@somentm.com. Cancellation takes effect at the end of the current billing period; you keep your benefits until then.

Refunds. Subscription fees are not refundable for partial periods except where required by law or expressly stated in these Terms. If we cannot provide a Service you have paid for and the failure is our fault, we will refund the affected charge.

Fair use. Included benefits such as complimentary tows are limited as stated in the Plan and may not be carried over, transferred or exchanged for cash. We may limit or suspend benefits where usage patterns indicate abuse.

Fleet Shield. Fleet Shield is billed per vehicle seat. Seat counts can be increased at any time and reduced from the next billing cycle. The Fleet is responsible for all charges incurred through its console and by its linked Drivers.

• A Fleet Manager may view Driver duty status, assigned vehicle, trips, fuel logs, damage reports and — while a Driver is on duty — the Driver's live location. Off-duty Drivers are not located.
• The Fleet is responsible for informing its Drivers about this monitoring, for obtaining any consent required by applicable employment law, and for using the data only for legitimate fleet-operation purposes.
• Drivers agree that location and activity data collected while on duty is shared with their Fleet and with SomenTm as described in the Privacy Policy.
• A Fleet may offboard a Driver at any time; the Driver then loses access to the Fleet's vehicles and console but keeps their SomenTm account.
• Requests raised by a Fleet Manager on a Driver's behalf are treated as requests by the Fleet.

Partners are independent contractors. The contract for repair, recovery or other physical work is between you and the Partner, and any warranty on parts or workmanship is given by the Partner or the parts manufacturer. SomenTm will help you resolve a complaint about a Partner and may remove a Partner from the network, but is not a party to that contract except where these Terms expressly say otherwise.

The Platform relies on third-party services such as maps, payments, SMS and push notifications. We are not responsible for outages or errors in those services beyond our reasonable control.

The Platform, its software, design, text, graphics, the SomenTm and SumaTraa names and logos and all related intellectual property belong to SomenTm or its licensors. You receive a limited, personal, non-transferable and revocable licence to use the Platform for its intended purpose. You may not copy, modify, distribute, sell or lease any part of the Platform, or use our marks without written permission.

You keep ownership of the photos, descriptions and other content you submit. You grant SomenTm and, where relevant, your Fleet and the assigned Partner a worldwide, royalty-free licence to use that content to provide the Services, resolve disputes, improve the Platform and comply with law. You confirm you have the right to submit it.

If you send us feedback or suggestions we may use them without obligation to you.

To the fullest extent permitted by law, the Platform and the Services are provided “as is” and “as available”. We do not warrant that the Platform will be error-free or uninterrupted, that a Partner will always be available, that an estimated arrival time will be met, or that SumaTraa alerts will detect every fault. Nothing in these Terms excludes rights you have as a consumer under the Consumer Protection Act, 2019 that cannot be excluded.

• SomenTm is not liable for indirect, incidental, special or consequential loss, loss of profit, business or data, or for delay or failure caused by events beyond our reasonable control (including traffic, weather, civil disturbance and failures of third-party networks).
• SomenTm is not liable for the acts or omissions of Partners, except to the extent that the loss results from our failure to verify the Partner as described in these Terms.
• Our total liability to you for all claims arising in any 12-month period is limited to the greater of the fees you paid to SomenTm in that period and ₹10,000.
• These limits do not apply to death or personal injury caused by our negligence, to fraud, or to any liability that cannot be limited by law.

You agree to indemnify SomenTm, its officers, employees and Partners against claims, losses and reasonable costs arising from your breach of these Terms, your misuse of the Platform, false information you supply, or your violation of any law or third-party right.

You may close your account at any time from the app or by contacting support. We may suspend or terminate your access immediately if you breach these Terms, if required by law, or if continuing would create a safety or legal risk. Sections that by their nature should survive — including intellectual property, limitation of liability, indemnity and governing law — survive termination. Outstanding charges remain payable.

We may give you notice by email to the address on your account, by SMS, by push notification or by posting in the app. Notices to SomenTm must be sent to legal@somentm.com or to our registered office address published on the Platform. Keep your contact details current; a notice sent to the details on your account is deemed received.

These Terms are governed by the laws of India. Before starting formal proceedings you agree to contact us and give us 30 days to resolve the issue. Any dispute that is not resolved will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Bengaluru, Karnataka, conducted in English. Subject to that, the courts at Bengaluru have exclusive jurisdiction. Nothing in this section prevents a consumer from approaching the consumer forum having jurisdiction.

We may update these Terms from time to time. The current version and its effective date are always published at somentm.com/terms. For material changes we will notify you at least 15 days before they take effect. Continuing to use the Platform after the effective date means you accept the updated Terms; if you do not agree, stop using the Platform and, if you have a Plan, cancel it before the change takes effect.

SomenTm Private Limited · Bengaluru, Karnataka, India

Support: support@somentm.com · Legal notices: legal@somentm.com