Help center.

Download the Android APK from somentm.com/download, open the file and allow the install when your phone asks. The iPhone app is on the way — join the waitlist to hear first.

A mobile number for one-time passcodes, your name, and your car's registration number. You can add make, model and a photo later.

Yes. Add each car under Vehicles; SOS and bookings ask which car you're with. Cover under a plan applies to the car it was bought for.

We're live in Bengaluru, Mumbai and Delhi NCR. The app checks your location and tells you if you're outside a service area. See Service areas for what's covered in each city.

Your live location, your car and your contact details reach the control room. An operator verifies the request, calls you back, and dispatches the nearest suitable partner. You'll see their name and ETA in the app.

Call 112 first. SomenTm coordinates help for your vehicle; it is not a medical, fire or police service. Use SOS as well once everyone is safe.

Tell the operator when they call, or tap Cancel in the app within the first minute. Repeated false requests can lead to a suspended account.

Yes. From the live-tracking screen tap Share to send a link that shows the partner's progress and ETA to family or a colleague.

The operator will propose recovery to a partner garage, with the cost quoted first. Nothing moves until you approve it in the app or on the call.

After every SOS or booking, a report with what was done, parts used and costs appears under History in the app.

Batteries, tyres and punctures, electricals, diagnostics, fluids and most minor mechanical work. Anything needing a lift or specialised tools goes to a partner garage.

Labour is quoted when you book. Parts are quoted by the mechanic before they're fitted, and you approve them in the app. There are no charges you haven't approved.

Yes. Choose a slot when you book, or tap Request now for the next available mechanic. Doorstep slots are currently available in Bengaluru.

Parts fitted by our partners carry the manufacturer's warranty, and our partners warrant their workmanship. The report lists what was fitted.

The control room picks the right vehicle for yours — flatbed for low, AWD and electric cars, wheel-lift where it's safe. Tell the operator anything unusual about your car.

To a partner garage you approve, or to a garage of your choice within the service area. You'll see the destination before the tow starts.

Response Pro includes one tow a month. On other plans, and beyond the included cover, towing is quoted up front at transparent rates.

Emergency Pulse covers SOS with the control room, dispatch, live status and reports. Response Pro adds priority in the queue, a dedicated line, service history and one complimentary tow a month. Fleet Shield is for businesses — see the Fleet section.

Plans are monthly and renew automatically. Payments are processed by Razorpay; SomenTm never stores your full card details. Prices include GST.

In the app under Plan, or by emailing support@somentm.com. Your cover continues until the end of the period you've paid for.

We retry, and email you a link to update your payment method. Plan benefits pause until the payment succeeds; SOS still works pay-per-use.

GST invoices are emailed each cycle and available under Plan → Invoices in the app.

Every few seconds while a partner is assigned to your request. If updates stop, the operator is alerted automatically.

No. Your location is shared only for the duration of the request, and only with the assigned partner and the control room.

Battery voltage, coolant temperature, tyre pressure, fault codes, ignition state and trip distance. Alerts arrive in the app when something drifts out of range.

No. It gives you early warning; keep following your manufacturer's service schedule.

A per-vehicle plan with a web console for managers, the Driver app for drivers, live tracking of on-duty vehicles, alerts, fuel and expense records, and SomenTm dispatch for every vehicle.

Share your fleet token or QR code from Settings. Drivers install the SomenTm Driver app, enter the token, and appear in your roster.

No. Location is shared only while a driver is available or on trip. When they go off duty, sharing stops.

Monthly, per vehicle seat, by Razorpay. Seats can be added any time and reduced from the next cycle. Write to sales@somentm.com for custom agreements.

So your manager can see the vehicle while you're on duty even if your screen is locked. Allow “all the time” for tracking to continue; nothing is shared off duty.

Yes. Fuel logs and damage reports are saved on the phone and sync automatically when you're back online.

Tap Hand over, pick a colleague, and both of you confirm. The vehicle moves to them and your manager sees it in the console.

Under Profile in the app. Changing the phone number needs a one-time passcode to the new number.

Profile → Delete account, or email privacy@somentm.com. Records we must keep by law (invoices, dispatch logs) are retained for the periods in our Privacy Policy.

During a request: the control room and the assigned partner. For drivers on duty: their fleet manager. Nobody else — see the Privacy Policy for detail.

Email grievance@somentm.com. We acknowledge within 48 hours and resolve within 30 days.

Check that location is allowed for SomenTm and that GPS is on. If it persists, restart the app; if it still persists, email support with a screenshot.

Allow notifications for SomenTm in your phone's settings and make sure battery optimisation isn't restricting the app.

That's expected for a direct APK. Open the file, tap Settings on the warning, allow installs from your browser or Files app, and install again.